| rev:text
| - Cox support is the worst. I'm just so tired of dealing with them. For months now my service goes out sometimes a few mins and other times for hours. I'm paying almost $80 a month for third world internet access. The service went out at about midnignt last night. I called and they said they're working on the problem. Next morning, still out. Out all day until around 6 and then they reported the problem fixed but I have not internet access. nada. So I call them back and asked "oh by the way, why are there so many outages in my area?" They guy starts telling me about this web address where I can see the outages in my area but when I pointed out that I can't see that without internet access and that doesn't really help me anyway since I know when my service is out, he hung up on me. The second guy was more helpful but after doing their magic voodoo on the line and checking out the modem he says the modem is not an issue. So basically he's telling me the router is bad, coincidentally with their service outage (yeah, the router goes bad everytime they work on their equipment???). So I suggested that I move the cable from the router directly into the modem, which I did but didn't solve the issue. I ran win diag on the network and it says it can't find the primary dns. Cox support has no clue how to fix the problem or offer any suggestions. So I said, "look, if you give me a physical ip address I can ping, at least we can tell if the basic wiring and network is okay." He says, "I don't think I can do that". I said, "look, you have a computer, it's easy, just ping something like google.com and give me the ip" but he says "hold on, I have to check"....."no, we're not allowed to do that". Huh?????????? At this point, I requested a supervisor and I explained the problem is that the computer can't access the DNS. My computer is configured to automatically obtain the DNS from you at startup, so what's going on?" This woman starts ranting about ip addresses and how they are not static and my head is about to explode. Your computer ip address has nothing to do with DNS servers. The woman has no clue what I'm talking about. Anyway, I got a ping address. Verified that worked. Checked my win config one more time and the router. Rebooted everything and it all came up eventually working again but I still have no clue what is wrong, what causes it, and not really too certain if what I did this time will work again in the future. Too busy right now to research this, again.
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