I will start off saying that I like this place. We have eaten here a few times and do not understand why the reviews are the way they are. I work in construction and understand that shit happens. The same applies to every business in this world. It is how the business responds to that shit happening that makes them or breaks them. I think now people are expecting so much instant gratification it leads to unfair judgments and calls.
We stopped by here on Friday night. I was looking to have a good sirloin. I ordered the sirloin with green beans. My better half did the sirloin with a baked potato. My sirloin came out the way I asked for it medium. My better half's came out pretty much well done. They apologized and started to make another one. The next one that came out was almost rare. The head honcho came over and apologized and took care of it for us. The next sirloin came out medium like she likes. I understand most people would have freaked out and started to throw a fit. Me growing up the way I did. If a cook messes up a couple of steaks and that is the worse thing that happens. I can care less.
I like this place and will be back for sure.