First, I can see why there are many bad reviews here... service leaves a LOT to be desired most of the time. However, the lobster roll and seafood in general are very good... possibly slightly overpriced but I tend to think that usually because I'm a little on the cheap side at times :-) If you're looking for a night out with some friends, the bar atmosphere is a lot of fun and in general it is a very cool place.
My family and I have been here countless times so I've had many experiences to justify the four star rating.