When I walked in, there was a dog inside the coffee shop. I am not comfortable around dogs even on leash and I don't think you are supposed to bring your dog inside public places. I hesitated to go inside because of the dog and the dog owner saw that but they didn't bother to take the dog out and worse than that the Victory staff didn't make any move to make the situation better, they basically did absolutely NOTHING. My husband confronted the dog owner but instead of being reasonable, he and his wife judged us that you are the people the type of people that drive fast down the street and should live on the west side !!! That made a lot of sense why they felt they had the right to bring their dog inside a coffee place!!!! To get away from the situation I tried to order something, I wanted water and I got water with no ice and the staff didn't even ask me I wanted ice or not. Clearly the staff were nervous about the situation and not only they did no action but they gave me a poor service for causing the problem! Yes people if you just dare, put a sign there that the dogs are allowed inside so someone like me at least knows not to step inside!!!So it was a very bad experience, a very unique experience for a place like Madison and the staff clearly don't care about the satisfaction of their customers.