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  • I'm giving them ZERO stars for their overall service went in to sign a new contract with Sprint & get 3 EVO 4G phones. They (including the asst. manager who signed us up) told me that Sprint is no longer making those phone because of issues and that we could get the new EVO 4G Design for the same price. I reluctantly got 3, but they only had 2 in stock so I paid overnight shipping for the 3rd. I didn't get the 3rd until 3 days later & called them everyday to find out if the phone came in. When I asked about a refund for the shipping difference, the asst. manager said they were unable to do refunds & I would get it on my mail-in rebate which he forgot to give us when we signed our contracts and I had to remind him about. When I called Sprint to inquire about that, they said the store should have refunded me & I would NOT see it on my rebate. Since we have had the phones, they black out during calls & you cannot hang up 3-4 times a Faythe only way to get your phone back on is to take the battery out. When I called Sprint about it, they said they are still making the EVO 4G & that there are no none problems with it. I am so disappointed that the asst. manager at this store told lie after lie! Now I have to take all 3 phones in to another store to have them "troubleshoot" what could be going on. To top it all off, they were unable to migrate our phonebooks on our old phones for 2 of them. They also would not import over our photos from the old phones and said if we wanted to do that, we would need to drop all the phones off with them & leave them there for a few hours. It's funny because Best Buy can do it in minutes. And lastly, I asked them if they would cancel our account on our old carrier & the asst. manager said no problem. After 4 days of our old phones being still on, I called the store back & the asst. manager told me I would need to call our old carrier & do it & that he got "confused". Who would make such a moron an asst. manager is beyond me. Although he was nice, he obviously had no idea what he was doing. Just goes to show that no matter how nice you are, if you have no idea what you are doing, then it doesn't matter. DO NOT GO TO THIS STORE!!
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