If you like being ignored and your food/drinks tasting awful, then this is the place for you! We have given this place too many chances and now we just give up. I don't know if we just have bad luck or what, because we're pretty easy going. The service is always horrible and when you have a toddler with you, that makes it even that much worse. I dare you to attempt to talk to a manager while there or get things corrected. You'll get attitude and it'll still be wrong. We actually now drive 45min to another location if craving OTB- it's like night and day and so worth it! We're actually valued at the other location. Best of luck if you decide to go here. I hope they make some staff changes and turn things around.
Side note- our daughter is pretty well-behaved. I've worked in restaurants and seen the aftermath of kid meltdowns at restaurants. We go well prepared so that we are not "those people", even though kids are unpredictable.