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  • A friend recommended this company after having his pool redone. I already had a few other companies come out to provide quotes, but after visiting Adams "showroom" and the great job they did on my friends pool... I was pretty much decided that I wanted to go with this company. While we were at the showroom I made an appointment for a site survey/estimate for 08:00 the following morning. No one showed up at 08:00... at 8:30 I finally got a phone call from the tech stating that there was an issue with their phone and his alarm never went off but he could still come over or I could reschedule. I took a day off of work for this so I said come over. The tech then showed up at 9:45. He started to ask what kind of pool I was interested in and I stated a lap pool with spa... He immediately told me that I was already looking at $55K for a layout like that. Having already the experience with other pool companies... I was very unimpressed with this guy and found him to be a terrible salesman and representation for this company. He was at my house until 11:30 measuring our back yard and getting the details of the pool I wanted. This was an extremely long time compared to the other pool companies that were in and out of our residence in about 20 minutes. The only reason I didn't kick this guy out is because of the great work they completed on my friends pool and I was still convinced this is the company I wanted to go with. Well here it is over 3 weeks later and I still have not heard back from this guy or the company on the estimate or draft up of the pool this guy spent 2 hours at our house for. I understand that this company does large scale projects for big companies and may not need my business... but I think it's crap that they wasted my time and then blew me off when I was a customer wanting to do business with them. Hopefully this isn't normally how they conduct business... but I had a horrible experience and would not recommend them.
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