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http://www.openvoc.eu/poi#funnyReviews
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  • I've been going to Harpers for a year now and received the worst customer service ever. I got some form of food poisoning and notified my doctor. She confirmed my symptoms as well. I did not call in to complain because the situation i had to experience was so severe i figured if i went in to notify the after math of the meal from the night before i would be bale to find out if anyone had a similar reaction. I ordered the Carbonara pasta. i usually order this or steak tenderloin. My boyfriend finished the remaining pasta and felt just as worse as i did when we left the restaurant. When we went the day after to explain what happened we did not receive a single form of an apology and were only given medical advice. I explained my doctor had confirmed that i had food poisoning and the general manager by the name of jennifer told me she needs to see a doctors note before I am compensated. I figured because she has so little knowledge of proper customer service i would not receive any compensation. receiving compensation was the least of my problems what made me more uncomfortable was her way of handling this situation. My mother who was very furious also called back and explained that her lack of skills is not up to general manager standards. Yet again there was no apology given on behalf of the restaurant. we received a gift card for 50$ what bothers me is that this "general manager" didn't think to restore the image of the restaurant but argued with me and my mother for an hour. There was still no apology at the end of this and i don't understand how jennifer is a general manager. Food is mediocre and this is not a biased statement because sometime depending on the chef my tenderloin or carbonara comes out either 100% of 50%. all in all if your want to spend this kind of money go to earls ...
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