We recently used Arizona Heat to get rid of our bedbugs. While the technician thought our infestation was small enough to be treated with just chemicals, we elected to do a heat treatment in the bedroom in addition to the chemicals (I didn't really like the idea that we would keep getting bites for the next month with just the chemicals).
Pros:
-They killed all of the bed bugs. It's been more than a month so I think we're in the clear.
-They showed up when they said they would and were always polite and professional. They were also able to accommodate our schedule pretty well and get us on the calendar within a few days.
-I like the 1 year warranty that comes with the heat treatment. I always like to do business with a company that stands behind their work.
-The heat treatment did not do any damage. I read some horror stories on the internet about people who don't know what they're doing causing significant structural damage so I was a little nervous about this part.
Cons:
-It took me 3 emails/phone calls over several days to get a check list of what needed to be done in order to prep for the treatment. By the time I got someone to email it to me, it was 6 PM the night before our service which meant that I was up super late preparing.
-We were instructed to put items that could be damaged by the heat treatment into boxes which would be removed from the room by the tech and placed into chemically treated boxes in the garage. While we boxed everything up and pointed out the boxes to the tech, they were never removed from the room. I had all of my photo albums and some electronics in there and would have been devastated if they got destroyed. Fortunately nothing super important got ruined but I feel like we got lucky. Please don't promise me one thing and do another.
Overall, I feel like the good outweighed the bad for our experience but as I selected AZ Heat because of the reviews/careful process that they outline, I was a little disappointed in the execution.