I went here twice for urgent care; The people at the front desk were a little rude at times but in a way it is understandable for the amount of work this company places on them. The wait of course was long, both times. I will say the actual medical staff were friendly and good.
My real problem is with the BILLING DEPARTMENT; I paid my $10 co-pay for my first visit on the spot. My second visit I was never asked about the co-pay and didn't even think about it. The second visit was related to the first, the meds they gave me I had a horrible reaction to. Well fast forwards a few months later, I'm checking my credit report and find a collection from a company representing Southwest Medical Associates...collection is for $10. Not only was I never sent a invoice for this bill, they never attempted to contact me via mail or phone before sending me to collections. I think the management needs to realize that they need to make an reasonable effort to collect a debt prior to sending it to collections, which they did not. I hav medical insurance, if at anytime they would have sent me a bill or called me I would have paid the $10 without even thinking about it. This is poor business, poor customer service and borderline against the FDCPA. I will be contacting every department I know to file a complain. I wont bother contacting Southwest Medical Associates since they didn't bother contacting me. SO BEWARE watch what you owe and I guess just send them money to keep them happy even if they don't send you a bill or call you. Pathetic, I will never use them again.