This place must treat their employees like dirt. Never has anyone ever smiled at me in the drive through at this place. No one is overly nasty, but they are far from nice. It is a fairly regular occasion where they forget the little things that would provide a good customer experience.
For example today, we paid $25 for a subpar Caesar Salad and two dry Zaxby's Club meals, and they didn't bother to give us eating utensils! On another occasion they forgot the 7th Grade Home Economics tasting, Betty Crocker, mix-brownie. Another time we had to ask for our drinks over and over before they remembered to finally give them to us.
Oh! And they will put half a cup of ice in every drink, so unless you just like ice, REQUEST light ice. If you have ever gone here you know that this is a more expensive fast food place, and they really should hold themselves to a higher standard of service. Otherwise you're throwing good money away.
The only reason I continue to frequent this overpriced establishment (with the small menu) is because hubby really likes the sandwiches here.
Regretfully, everything here is served with a free side of disappointment.