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| - Conveyor belt sushi? AYCE? Sounds like a combination but it fell extremely short.
The sushi itself is subpar. The conveyor belt idea was great and interesting however when I was seated, there were barely any plates on the belt. It took them a good 10 minutes to have everything set and even then, it wasn't great. On the conveyor belt, the sushi, including the rolls and nigri, had condensation on the top of the lids meaning that it was the fish was heated. The sushi itself was room temperature warm and didn't taste fresh which was then followed by a bland texture and an unsatisfying aftertaste. It was rolls upon rolls and barely any nigiri. There isn't an option to specifically order a plate.
As a grand opening for two months straight, you'd assume that the prices would be fair. 5 dollars off of the original price for lunch (roughly $17) and dinner (roughly $20) sounds like a great deal however the real annoying part is that they charge for gratuity (18%). No one mentioned that gratuity for a grand opening was to be included for 2 people ($52 at dinner time). Not the staff nor the store owner mentioned this. Even on the menu, it states that only parties of 6+ people are to be charged this.
They wanted to charge me extra (which is regular price and some extra) for food that I did not enjoy. To have a "grand opening" for 6 weeks and to charge extra is disrespectful. If you want to have a good customer loyalty, communicate to them the price. You are a business and good business practice comes with the fact that you acknowledge the customer rather than hiding it when the check comes.
As a new business attempting to establish itself, it had a lot of potential. Customer service was okay at best, place was clean, and was seated quickly. But I came for the food. The food was bland and followed by an extra charge?
No. Don't disrespect your customers. If you want revolving sushi, go to Sapporo.
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