I've heard some good things about Cleveland Pickle and as a sandwich lover I was very excited about the menu. I first visited the Lakewood location just to check it out but didn't get anything at the time. I left feeling annoyed with the lack of enthusiasm in service and asked for a small sample of the chicken salad and was informed in a very matter of fact way that "they don't do samples"...as if I was a homeless person asking for a hand out. But because the menu looked so yummy I decided to check out the downtown location...again "we don't do samples"! Seriously...ok fine I'll chop it up to a tight grip on food cost. I ordered the the terminal because when I asked what kind of chicken was used the canned chicken from a distributor did not sound appealing. Call me a food snob but it's Cleveland pickle, use local chicken or heck even something not from a can. My gf ordered the Westsider which I ended up eating half of bc my terminal had no sign of apricot jam simply tasted like spicy mustard and ham:/ My gf then noticed we had no pickles...no pickle in the middle and none on the side? A pickle place and we got no pickles? When we asked about the pickle we were told the westsider pickle serving is in the form a sweet radish relish which is listed on the pickle key located on the front of the menu...cute idea in theory but as the worker ( perhaps the owner) noted many people miss the key. As for my terminal, I just didn't get one bc their order hadn't come in yet. I was offered pickle chips instead if I had my heart set on a pickle and upon reading these reviews I'm confused is the normal a pickle spear or pickle chips? Either way you can't be Cleveland pickle and just give no pickle! Lastly, short and sweet the bread was stale:/