We were married here 5 years ago and have been members since.
Physical facilities - Some areas have recently been renovated and the "maze-like" layout that some writers have mentioned has been reduced. The view at sunset is incredible and they have added 2 and 4 top tables to take advantage of that in the past year. From the 31st floor you can look out and see some mountains in the distance
Service - A number of reviewers have commented on the experience from a wedding point of view and some for the single party meal experience. When we planned our wedding, the event director, Nathan, was phenomenal. The actual wedding... I don't remember what the service or food was like, I was too preoccupied with marrying the love of my life; but I do not recall any issues. On a day to day basis, the service is outstanding. From the day you join they refer to you by name. How they remember everyone's name is beyond me but it is a very nice touch.
Food - Menu is updated frequently, and frequent farm to table selections. Gluten free and vegan options are identified discreetly as well as the old Southern favorites that have stood the test of time.
Experience - There is no where in Charlotte that comes close. On special event weekends it is very nice to be able to get a table that is quiet and not jammed up against the next table. Parking is available in the deck of the building. Overall, I would highly recommend this club to anyone that works in Charlotte or like to frequent downtown events.