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  • I have used them about 10 times and thought I was getting an upscale experience. I was wrong. 1. Service seems spot on and accurate in terms of order taking and knowledge. 2. The reception / store area is quality and high class. They have areas for kids, restroom, drinks and many small things you can buy. Very nice. They even used to have a computer to use for googling, but finally they removed it. Cashier is even nice and friendly. 3. Actual Car Wash and detailing. YIKES. What happened? I was all impressed by the ambiance of the place and how classy it was. The car wash itself is great. People using brushes to hand scrub the cars in all areas. The detailing is extremely poor. 4. More on Detailing - They never dry the top roof of my truck, so as soon as I drive out, the windshield gets water all over it. They use dirty towels that after one or two days, you can see all the swirls and "ghosting" of what and how they wiped the windows. They miss spots when doing the upholstery armor all. They ofter will forget and give you the ultimate service you paid for and instead give you the regular service. You have to stay on top of them. I asked them to clean the cup holders as there was some spilled drink it it. They completely did not do it. 5. Basically, they sell a great service, but cannot deliver consistently with any quality.
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