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  • I love Payless! Sadly, I will not be returning to this store. What a waste of time. After finding the shoes I wanted, I asked the associate if she could find me a smaller size. She came over, looked at the wall and said "no, we don't have them." She then walked away. I took the box over to her and asked her to find them at another store. She said "no one else has them." Fine. I pointed to the wall of socks and asked if those were the only socks (I wanted black crew socks). She said "yes, everything we have is out." After wandering around for a few minutes, I found out there is another wall of socks for women. The socks I wanted were there. Why not tell me that? Fine. I settled for a different pair of shoes that were on sale. When I took them up to the front, I was told they were not on sale and that they never go on sale. I then told her that many similar shoes have sale tags. I think there was a huge language barrier because she didn't speak much English. Not sure if the shoes were mislabeled or what. Seemed incredibly dishonest to have sale tags on several boxes and then not honor the price at the cash register. Most unorganized and unprofessional Payless I've ever been to. Shame on them.
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