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  • I've been wanting to try out this gym for a while and yesterday I finally did. I had to input my information into the Lifetime Fitness website and then a few minutes later, (person one) called me (very excited) about my interest in Lifetime Fitness. I scheduled my visit for later in the day and then within thirty minutes another person, (person two) called me to confirm my schedule. For a free visit to a gym this is a borderline nuisance and I'm already starting to panic over the barrage of "don't miss out", "special limited time offer" emails that will surely follow. I feel like I'm about to sit through a time share meeting for a gym visit. So, I made it to the gym and I met with my "Membership Manager". He wanted to take me on a full walk around the facility which I imagined would be a very awkward and unrevelatory experience. I've been to dozens of gyms all over the world, what is lifetime fitness hiding?!! I declined the would be man date and skipped straight to the price. What happened next gave me some insight into how Lifetime Fitness trains their staff. After (person two) showed me the price he began the sales tactics. He asked if the price was in my budget. Not the best way to approach a new client, but then without my response he said that most people who just ask about price are price sensitive and then after my refusal to give him an answer about whether or not I'd like to join the gym, he insinuated that I couldn't afford the membership. Big mistake, I don't work in sales but I sure as hell understand the nuances of making a sale. You failed to identify what I wanted. I wanted to check out the gym on my own, work out and make an informed decision about whether or not I should ditch 24 hour Fitness. As it turned out I really like the gym and the facility is great. I could easily see buying and maintaining a family membership there, but, I sure as hell won't do it by calling (person two). What a shame for one sales person to stain your company. The truth is you don't even need stupid demeaning sales tactics, your facility is great. Let the building sell itself. Teach these young representatives to respect their would be clients. You, (person two) are an idiot.
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