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  • Never rent a car from Thirfty... they use trickery on their customers. Reserved a standard car off of Orbitz website for 4 days, the estimated cost was $121.15 including taxes and fees. Arrived in Phoenix on Thanksgiving morning and was asked if we wanted the insurance and all their extra fees, we declined. However, we did agree to the pre-paid fuel. The counter guy puts all these 'optional' fees on our receipt, but we didn't think anything of it because we said, "no" and it said 'optional'. They make it confusing on purpose. Wondering if they make a commission on upcharges? Dropped the car off at the return center and was in a hurry, so handed the guy our credit card and scurried to the airport to deal with long lines at security (Thanksgiving weekend). We didn't look at the receipt until later and noticed we were charged $370.71. That Ass changed us every damn fee possible! Our quoted rate and the pre-paid fuel change should have come to $181.84 for the smelly Mitsibishi Gallant. Called 888-400-8877 and explained everything, hoping for a refund on the difference. All I got was a, "I'm sorry." "I'm sorry you work for a shity company." Note to self... Look at everything on their screen before you sign!
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