I'm on the fence w the office. I was scheduled for a cleaning which ultimately ended up being a consult that took 75 minutes. The dentist advised I would need some extractions. I'm not sure why the cleaning didn't happen? Then the front desk said I would need $500-$750 for anasthesia. This has been covered by my insurance on previous occasions. The front desk said "it could be covered but we don't process it. You have to submit a claim"...no, I chose to go to a different office for extractions.
Update: I will be seeing if another office can do a cleaning. Took the afternoon off from work for a scheduled cleaning. Exrays, gum measurements (twice in one sitting), dentist consult. That took 35 minutes then I was told that there was no time left for my cleaning. I was provided an estimate that includes $50 charge for some rinse. I've never paid anything for preventative care. And, my gums weren't really bad.
If you plan a cleaning; consider it will be stretched out a minimum of 2 appointments. Never had this w previous dentist but chose HPD when I relocated. Now, I'll see if my former dentist office can do cleaning (although the X-ray allowance may be used up).