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  • I signed a lease with a move in date of two weeks later. I move into the property and the heat doesn't work. I know this is Arizona but it's January, cold, rainy, and the inside temperature in the house is 58 degrees. I contact the property manager immediately (Friday afternoon at least 2 hours before close of business). He asks if there's a gas meter outside. I tell him no, it's just APS. I tell him how cold the place is. I hear nothing. I contact them to see if anyone is coming out. He's waiting to hear from the owner. It's now Sunday. I still have no heat. I check the outlets for my kids bedrooms as they will be coming home on Wednesday from their dad's and I need to set up heaters in there if this issue is still not addressed. The outlets don't work. I contact the property manager again, particularly about the heat and was told, and I quote, "It's the weekend, you will most likely receive a call Monday." I can bet you if it was his house, that heat would be fixed immediately. They don't contact you by calling. Only text and email. It's like they work to avoid any sort of major issues. I went with this company and this house because I came to Yelp and saw the positive reviews. Clearly service has gone down hill in a matter of months.
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