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  • ABC Glass charged me a "restocking fee" even though I used them for 9 glass jobs totaling over $4000. The restocking fee was actually because the manager did not want to refund onto a credit card and have to pay the card fee. By the way we used most of the refund on a 9th job and he sent a check as the refund for the balance so he never had to pay that fee anyway. What happened is we broke a window at a customers house and called ABC glass just like we had 8 other times. They got a quote together and ran my card for the total. After a fee days our customer actually wanted to pay for the new glass because there was not enough proof that my company had actually broke the window in the first place. So my customer ended up paying for the glass with her credit card and I asked for my card to be refunded. The Manager said no way, it could only be used as a store credit or he would charge me the card fee of 4% for refunding my credit card. REALLY! after all the jobs we had already paid them? I took the store credit and used most of it for a 9th job. At that point I took all of ABC's invoices I had and called other glass companies. I sent over the info on each job and asked for prices from them. You know what one of the other company send back as quotes for the jobs that ABC had already done? 1/2 price for all but one job! I couldn't believe it. I was being charged twice as much money as ABC's competitors and this store manager was going to loose me as a customer over maybe $15 in credit card fees. I would not recommend ABC glass to anyone after this experience. I will never go back. By the way after being in business for 21 years as a landscape maintenance company and having to pay for about 80 broken windows, I am a customer a glass company wants.
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