I have seen Monica Hall and Jacki DeGuzman and they are both awesome! They take the time to listen to you and just are generally nice people who care. The nurses are kind, and I've only had great experiences with their front desk staff. They have good attitudes, and I typically see the doctor within 10-15 minutes of my actual appointment time (I see another doctor at Summerlin hospital who was the worst front desk staff ever and keeps me waiting over an hour typically, so it's truly appreciated here!!) I highly recommend this office if you need a good general doctor.
**Just a note, typically when you're calling to make your appointment, you are not calling the actual office. You're calling SMA's main line, those people don't work at this office. So don't fault the staff here for the difficulty you had making the appointment.