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  • I really wanted to like Highline as they are friendly, but I am skeptical on their troubleshooting and repair abilities. Here's the story: I brought my vehicle in on a Wednesday with 2 issues to be fixed: 1) check engine light and 2) navigation screen intermittently working (black screen). As I was going out of town, the plan was to pick up the following Monday after it was ready. I did not receive a call telling me it was completed, so I called them at 4pm to ensure it was before making the 18mile trip to their shop.When I called, they said the repairs were complete, so I Ubered there ($35 dollar ride). I paid the $1300+ charge from Highline and was on my way home. Not even .5 miles away, I found the nav screen to not to be functional. It was on, but buttons did not work. So I returned immediately to have them address. They needed to keep the car and told me to return Tuesday. Tuesday evening, I returned after work at 5pm to pick up car. On my way home the check engine light came back on- not 2 hours after I left! I texted them and they told me to return the vehicle Wednesday. I bring the car back Wednesday after work and told it would be ready Thursday. I return Thursday only to be charged another $300+ for the check engine light, told it was another issue. If that was the case, why did BOTH codes not appear when they first ran diag on Wed? Seems very coincidental that two failures occur within 1 week of each other. Not willing to admit they may have misdiagnosed or "repaired" the correct failure on the first charge, I paid the additional money and left. I was told the owner would call and speak with me and that did not happen. Needless to say, I WILL NOT be returning here as I think they failed on this one- 5 visits in 8 days to correct problems present when I made the first trip to the shop and a total of $1700. Disappointing.
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