| rev:text
| - Well, once again we were in need of a diagnosis/ repair to a piece of commercial equipment in a residential setting. This time it was for a True Horizontal Bottle Coolers.
Due to our prior experience of having been graced with the workmanship of "Jay The Ice-Machine Genius", as he has been affectionately renamed in our household, when I called Silver State, I requested (begged is more like it!) that we have Jay be the tech to come back out.
Once again, even with the telephone personnel answering my call, I was treated with quite nicely. It was explained that I could either have a (different) tech come that very day, or if I really preferred Jay, I would more than likely have to wait an additional day. Not a problem.....(while I have no doubt Silver State's other techs are just as knowledgeable, I was THAT impressed with Jay's previous visit that I had no problem waiting for his availability.)
Well, the big day arrived and Jay was right on time, very professional, and within 5 minutes of taking a look at the equipment, had the correct diagnosis.
Now, not only was it an easy fix (a plastic bag had somehow sucked up into the fan and stopped it up, but when dealing with equipment of which I have no clue about how these things operate, it would have been quite easy for a tech who was not as honest as Jay to lead me to believe it to be a much more expensive and unnecessary problem to fix.
I have a huge amount of respect for honesty, and once again, Silver State and Jay have proven yet again that they are indeed both honest and reputable. I hold those qualities in very high regard!
One other thing.....while here, Jay also noticed our machine was slightly off balance and while this was a very easy fix, it was not something I or my partner were able to physically correct. Jay just wedged a little spacer right in there and Shazam!! we now have a balanced fridge. This may seem like a small thing, but it's that going the extra mile that really sets him apart from any of the other morons ( none of whom worked for Silver State by the way!)
So....to sum this very long review up:
1) Jay...youre the bomb! Please do not ever leave Silver State as we may have to go "stalker" on you to track you down for any further repairs! We would even go so far as to adopt you as an honorary member of our family!
2) To Jay's boss: I hope you realize the gem you have in your employ!
3) The ice machine Jay fixed ( after a ridiculous amount of ding-dong morons traipsed through the house bumbling about and NOT fixing it...grrrr....no company names mentioned , although they were allegedly Manitowoc brand authorized) over a year ago now is still running like a dream! I've said it before a million times but good lord I wish I had called Silver State from the very beginning!!
Thanks again for al your help Jay and Silver State! You guys ROCK!!!!
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