I have nothing but good things to say about Zerorez and my recent carpet cleaning! I scheduled my appointment over the phone, and the receptionist was bubbly, friendly, and most importantly, helpful in answering my questions and getting my appointment set up.
On the day of the cleaning, my technician (Rob) called to give me 30 minute heads up and, as promised, arrived right around 1:15 (which was awesome because my original quoted time was anywhere from 1 to 4 PM). Rob was very friendly and answered my questions about different stains on my carpet. I left to do errands during the carpet cleaning because I felt so comfortable with him being in my home unsupervised. He also let my cats out of the bathroom (at my request) when he was finished.
When I returned I immediately noticed the difference in my carpet: Very clean (both in look and touch) AND Rob had been able to get some stubborn stains out of my carpet as well. Five stars for Zerorez and five stars for Rob especially.