Looking forward to having our first dinner at Ditka's restaurant. Many flaws in the details of an upscale restaurant that one would not expect.
I used the normal pepper on the table since no cracked pepper was offered for a wedge salad. After my meal was completed, noticed the table next to us was receiving the cracked pepper on their salads. Received no dressing on the salad and asked for extra tomatoes which were not received until our waitress noticed once she stopped by to check on our salad course. I like my steak well done and waitress stated at the time of order it may be burnt but what kind of a restaurant serves a charcoaled steak to a patron? I ordered anyway and she was right on, the outside of the filet was entirely burnt to a crisp. The inside of the filet was tasty but could not removed all the black burnt outer coating so each and every bite had a burnt to a crisp taste. Hubby's seafood appetizer and main entree were perfect except for not receiving any melted butter or the utensils for removing the crab from the claws. In a fine restaurant he had to use his fingers to remove the crabmeat until the waitress stopped by.
Ordered a dessert and asked for no whipped cream and the sauce on the side. It came with the cream and the sauce was on the dessert. Again, the waitress noticed this mistake when checking on last course and she was able to remove this from the bill.
The table waitress did a fine job but the abilities to get the much needed details were lacking in full force from the kitchen and help staff. When a patron spends a small fortune on upscale food and drink at this type of restaurant, one expects much better quality of the service.