Spent the whole time trying to up-sell me on a carpet shampoo because I wanted to put my new all-season mats in but I persistently said "no thank you". When I picked up the car he said he did the shampoo free of charge so I gave him a very generous tip. When I got home I lifted the mats to see that he did not do the shampoo at all, they were still completely salt-stained. Worst business practice I've seen. Pay the extra $5 to GO SOMEWHERE ELSE!