I honestly was a little weary when I came in because it was very plain looking and no customers were in there.. Both workers were extremely quiet but helped me pick out my gel colors. Suzy did SUCH a good job. I can't believe how meticulous and careful she was each step of the way for my gel nails. I am impressed. She did such a good job, I tipped her way more than I tip any other nail tech. The only reason this place gets a 4 instead of a 5 is because of the look of the shop.