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| - THE WORST SERVICE EXPERIENCE EVER!!!
In advance of the installation of all new irrigation in our yard, I ordered several thousand dollars of landscaping, paying for delivery and planting, setting it all up for Sept. 8th. On Sept. 7th, Labor Day, Moon Valley's driver calls to say he is on the way. Wrong day so he was turned away at our guard gate. Then, instead of showing up the next day, after 1 pm as promised, they showed up at 11:45 am and we were not home until 12:30. So then they tell me they can't come until Friday.
Friday- plants delivered and installed but 6 large shrubs are missing! "We haven't had boxwoods for weeks so I don't know why your salesman sold them to you." But, he promised me they would bring them out within a few days and get them planted. When I explained that the irrigation would be in by then I was assured Moon Valley would add the drips required.
One week and three unreturned calls later, plants are delivered. The installers tried to charge me $10 per plant and then dug into my pool pipes resulting in water shooting around the yard. Oops! Shrugs and laughter and advice to "call your pool guy, I guess". Who will pay for that? Additionally they left without planting one shrub and cutting another one in half with their shovel.
That all happened on Sept. 22nd. I was finally told to send photos, which I did, and they would be here to make everything right on Wed. Sept. 23rd. Suffice it to say that I have spoken to many many people at Moon Valley since then, all promising their "professional landscape team" would be here to fix things soon. While out-of-town this weekend I spent hours following up to ensure our pool and yard were fixed. Saturday morning I received a text message from their Customer Service manager telling me the work was done, pool all fixed, plants planted, mess cleaned up, and that the manager was going out once again to check water levels. Whew, finally. Or so I believed.
Today, Sept. 23rd, we just got home from the airport to find one guy in our flooded yard working on our now half empty pool. He said he was just contacted today by Moon Valley. Seriously? Not one thing was done! Our pool is full of dirt, plants are dead or damaged, and I am beyond angry at having been repeatedly lied to.
Everyone there is, of course, "terribly upset" that these incidents occurred and, guess what? A manager "will be here tomorrow to make it all right". Really?
If you are thinking of doing any business with this company I urge you to walk the other way as fast as you can. They don't deserve my business or yours.
Update on 10/2:
Today a Moon Valley replaced the plants that were flooded and restored our yard to what it should be. Thanks to Jason, the manager who this finally got escalated to for resolution. Jason is the person I wish we had dealt with weeks ago but I'm now happy with the outcome.
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