| rev:text
| - I have been to the Avenue Rd. locations numerous times over the years. It has been my favorite restaurant ever since I was introduced to it by a friend. When I found out that they had changed owners and moved to Vaughan, I thought i would give it a try since all the staff and cooks had moved to the new location.
I had an old dealfind coupon that was remaining but I was told that I could only use half of the value per visit. The new owner would not honor my dealfind coupon as purchased. He stated that the old owner went bankrupt because of these coupons and hence he could not afford to provide the face value of the coupon in one visit.
I had also purchased 3 groupons for $40 for $80 worth of food. The fine prints said one groupon per table. When I called, i was told that if i could arrive by 530pm that they would make an exception and seat our party of six together but that i shouldn't mention it to anyone. Due to traffic, we arrived at 6pm to an empty restaurant and in spite that we had called to advise we were running late, the waitress advised that they could not accept the 3 groupons for our party of six. I told her that I had spoken to the owner who had authorized it so she went to speak to him and he said no. After much discussion, I asked to speak to the owner directly. He came out and he explained that because we were 30 minutes late, we had to sit at separate tables if we wanted him to honor the groupons. This being 2 days before my wedding day and 7 years since i had seen my parents and brother, the 6 of us had to split up into 3 tables of 2. Meanwhile, other patrons that walked in the door in two's were seated at tables for 4 that were much more comfortable and the restaurant was still very much empty.
At the previous locations, they had more tables and there was always a line up no matter what time you showed up. At this place, there was hardly any patrons.
The food was still good and still the same. We ordered our usual 1 and 1/4 pound lobster steamed which came with garlic bread and a side (baked potatoe, fries, rice, or salad). The bill is usually $80 for two people if we order nothing but a lobster each.
What disappointed me was the service and the experience that I had. The owner said he couldn't have a party of six occupy his larger tables in case they had patrons that came in groups of 4. There were a dozen tables for 4 however when i looked around they were occupied by parties of 2. I never thought that by purchasing a groupon and going out of our way to get an earlier seating time of 6pm that the owner would be so inflexible. My parents and brother were obviously disappointed that we could talk and catchup after all these years.
The waitresses were very friendly and nice. The service was very good otherwise. It was just how the owner treated us that left a bad taste in our mouths. I still have the old dealfind coupon for which i had paid $40 for. I was also a regular customer at the old location which i frequented often without the purchase of a groupon. After being treated in such a horrible way that evening, I doubt that I will be going back there. It's too bad because the food was still the same but the restaurant is no longer the same restaurant from avenue road that I use to love.
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