I am torn between three stars and four for Turtle Jack's because we actually had a really bad mishap during our visit but the food was surprisingly all right.
We had a party of four, and I ordered a veggie burger without cheese with a side of fries and my husband asked for the same. I'm not sure how, "I'll have the same thing" = beef burger? (Especially when you brought me a veggie.)
The waitress didn't apologize and eventually the manager (I guess?) came over and asked how he liked his veggie burger but didn't apologize for the mishap or even offer to compensate for the fact that he had to wait an extra fifteen minutes for his meal while the rest of us ate. I guess because my husband didn't yell or get upset, I guess they didn't feel the need to go out of their way to adjust our first impressions. Something like that is really not okay in my opinion.
That said, mistakes do happen and I know that I wouldn't be opposed to eating there again if our family in Mississauga wants to dine out. If it was a habitual thing, obviously this review would have fewer stars.