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| - I am so pleased with this company! Great job, Eric!
My refrigerator wasn't working properly. I have had bad experiences with appliance repair companies in the past, so I actually went to an Appliance shop to look for parts and see if I could fix it myself. I also priced refrigerators just in case I couldn't fix it.
However, common sense prevailed and I checked in with American Home Shield to see if I could get someone over here under my home warranty. That was yesterday afternoon... Within minutes, I got a text from Frost Appliances and they arranged for someone to stop over today between 10 and 2.
Lo and behold, at 10:20 their truck pulled up. Yay! Eric was pleasant, competent, professional, and got right to work. I told him I thought the gasket was shot. He said sometimes it's a lot simpler than that. And he was right. He found a simple fix by adjusting some of the hinges and told me how to make sure it doesn't happen again.
Within 20 minutes my problem was solved. I would definitely call them again. I'm very pleased with the front office, the quick response, the tech who came and the results. Highly recommend them. I'm guessing the negative reviews may be due to one tech, because the man who came to help me at my home was awesome!
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