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  • I love Floor and Decor I especially love the selection and quality of their products! I had an opportunity to work with one of the design specialist and she was fantastic! We were assisted to pick out a theme for our kitchen that married our taste with our budget, she spent time helping us to select materials and provided valuable insight (Camelback store location); however she is relocating to another State but I'm sure glad she was able to help us. On another note the customer service is mediocre at best since you practically have to hunt someone down; however, try phoning in to ask a question and the customer service goes from bad to "awful"! It is as if you are bothering them...twice I phoned the Camelback store to ask if they had a particular product in stock which they didn't; however, when I asked if they could check to see if any other stores carried that product I think they put me on hold and then came back and said "no"...because twice when I called the nearby stores to inquire...what do you know??? They had the product! The second time they had the nerve to tell me they didn't have it in the Camelback store but they could have it shipped from California or Oregon and I would have to pay the shipping charge and pay full price (earlier I was able to purchase at a discounted price because it was on clearance). However, when I hung up with Carolina at the Camelback store and called the Glendale store...yes, Glendale Arizona...they had exactly what I needed at "the clearance price"...imagine that! Great store but I would strongly encourage management to hire people who actually care to "assist" when they answer the phone and be ready to provide at least decent customer service.
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