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| - Our family of 5 have been coming here for about 10 years. It has always been the best soft-serve cream and service. They have been very accommodating to our son back when he had a peanut allergy. We know the owners and will not be calling them out in the review but certainly, they need to get to the bottom of recent experiences.
This place had been going down the past few years but today was the nail in the coffin. Memorial Day weekend. 85 degrees and the busiest ice cream weekend after July 4th. All we wanted was some ice cream, as we have done hundreds of times before.
When we walked in, the place looked like Omaha Beach during WWII! Counters empty; ice cream bins half-empty; one person visibly working, etc. My son wanted a banana barge sundae. The girl working looked at me like I asked for a hand painted Picasso! "Uh sorry I don't know how to make that but I can try I guess I mean if you still want it. I'm not sure where the cup for that is...." So I say ok, can you make this one and maybe put a banana in to it? "Uh, I guess I will try if you want me to.." WTF? No, I don't want you to - I want you to sell me a 6-month Dish Network Satellite subscription instead! Anyway, she goes off and tries to do her thing. After 5 minutes she brings back the replacement and the ice cream is all melted since she put wayyy too much hot fudge in the cup. I give the leaky nightmare to my son - enjoy it little fella! Fine, we will survive right?
Round Two; My "Sundae dasher" "Uh, I think the vanilla machine is going...(other worker appears and is all frazzled..) Uh, I don't think it is supposed to make that noise.. but she continues to make my dasher with more hot fudge. As half of the dasher is made, she catches that the vanilla machine is now out of vanilla - but she still tries to fill it up with watery vanilla and give it to me. It looks like watery syrup! "U still want it? I guess it would probably be ok, right?" She starts swirling her spoon in it to show me..I say No thanks- that is a milkshake at best so no. My wife, who wanted a very complicated item - a small ice cream cone (Vanilla) - was SOL.
There were other things that happened that I will not bore you with but, out of the 10 people that came in while we were enduring our pain, 5 left and the remaining ones all had some issues with their orders. A complete mess and debacle! Whoever is managing now is either unaware or clueless! Mr. you-know-who - please come back and right-track your shop before it is too late!!!
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