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| - I've visited this location on many occasions and it seems like the more I go, the worse it gets.
Last night, we were greeted and immediately seated at a booth. The hostess was super friendly. However, our server does not belong in the food service industry. Not only did he get our order incorrect TWICE, but he wouldn't set the plates or drinks on the table. I had to physically take them from his hand and place them on the table. He literally just held it up in front of my face, like "here, take it."
Fast forward to the end of our meal, it came time to get our ticket. We explained to him that it would be split 2 ways. Mine (I got an appetizer) and my child's meal on one ticket, and then my friends meal (regular menu item) and drink was separate. He comes back to the table and had my child's meal separate from everybody elses, like a 10 year old is supposed to pay for their own meal?? No! I asked for his to be added to my chips and salsa tab.
So, he goes back to and makes new tickets. I literally had to write it down how we wanted it to go. My friends meal: southwest philly and water on one ticket. Then ours: chips/salsa, sweet tea, childrens chicken strips and sweet tea. So easy, but I had to write it down and draw a line thru it. So he's off again and comes back with the right tickets. My friend and I both go to pay (separate check holders, those things they put your receipts in) and he's gone for 11 minutes with our debit cards and nowhere to be seen in the restaurant. I never saw him walking around or taking food to tables, or checking on customers. He was literally gone 11 solid minutes with both of our cards.
HERE'S THE KICKER:
He comes back to the table with our checks and tells us thanks and have a good night. I open my receipt holder and I was charged for a meal that wasn't mine. He ran my card for food I never received!!!! So my friend checks their receipt holder and their card was also charged inaccurately! I immediately get up and go straight to the bar to ask for a manager to meet me at my table. The manager promptly came over and I explained what happened, referenced the last 4 digits of the card on the receipts and shows our receipts had been switched, even though we placed our tickets/debit cards in separate receipt holders and mentioned he was gone with them for over 10 minutes. She profusely apologized and said she would have a talk with him. But at that point, I just wanted to leave! It is what it is, but I won't be back. The manager was sweet and understood my issue, but at that point, the cards had already been charged and the damage was done. We weren't offered a discount or anything, which I didn't really expect. I just wanted to be accurately charged for what I received. Not pay for someone else's food!!!!!!!!!!!!!!!!!!!!!!!!
Also, in the past, I've placed to go orders for pickup and told 15-20 minutes. I've arrived about 20 minutes later to get my food and had to wait upwards of 5 minutes for someone to acknowledge I'm standing there, and then another 10-15 minutes most of the time to actually get my food brought out to me when I've called it in 20 minutes prior. Seems a big ridiculous for something that shouldn't take more than 15 minutes to make. Overall, I've had multiple negative experiences at this location and will just go somewhere else from now on.
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