My experience was absolutely flawless. I went in with a problem and left with an immediate resolution. Rene was incredibly helpful in taking the time to "test drive" my vehicle to discover the issue that I was explaining to him. He then helped calm my anxieties by putting my vehicle up on the lift to get a better look at everything. From that point, more damage than expected was found and Rene and Mark Haugen helped me to find a solution. They helped me get into a rental the same day so I could leave my Passat at the service center to be worked on. Rene and Mark were extremely helpful, courteous and were always kind. They never seemed impatient or acted as if I was an interruption to their day. I greatly appreciate their assistance - they helped create a loyal customer to VWNS and the Penske Automotive Group for LIFE. Thanks again!