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| - I would like to share my horrible first experience at the Cactus Club Toronto that occurred on Thursday August 4 at around 9:30pm.
I was out to dinner with a client at Bosk. We had finished a great business dinner and things were going so well, I decided to introduce my client to my fellow coworkers who were having dinner at the Cactus Club. I had messaged her and she advised that 4 of our coworkers had left and there was room at their table located on the upper patio. We walked over to the Cactus Club and there was no line up. We advised the gentleman at the front that we were meeting coworkers on the second floor patio. He advised they were at capacity and to please step to the side. We were the only ones in line, however we obliged. About 10 minutes passed, and I counted 12 people leave the restaurant. I had messaged my coworker and she advised they had room at their table and the upper patio was very empty. I had asked the bouncer again and he said- "we are at capacity, you will have to wait". At this time, there were numerous tables on the outside patio that were unoccupied. My coworker came down to speak to the bouncer and they would not let her out to speak to us. The hostess in a blue dress advised her that they could not let anyone in until some people left. At this point, there were 3 people in line. A group of 5 scantily clad women came up to the male "bouncer" and asked asked for a table of 5. He asked if they had a reservation. They said "no, but c'mon, let us in- we promise we'll have dinner" at which point he grabbed one of their hands, smirked, and said "come with me". I politely asked the bouncer when he returned for a time frame of how much longer it would be for 2 people (since numerous people had left by this time and 5 girls who clearly stated they had no reservation were taken by the hand and let in) and ever so dismissively without even looking at either one of us said "we are at capacity at the moment" and walked away. At no point in time did anyone offer to accommodate us to a different table that may have been available at a different part of the restaurant, or at the bar when clearly there was enough room to accommodate 5. My coworker who was still waiting at the door was asked by the hostess to please go back to her table as she could not stand at the door. At this point, my client and I returned to Bosk where the service was excellent. My coworkers who were at the Cactus Club left as well and joined us at a place where we were all graciously welcomed.
I have never been to the Cactus Club, however this is not the first time I have heard about their horrible service at the door. Like anything, you take the criticism with a grain of salt as you are unaware of the whole situation. However, you have 2 professionals who were polite and obliging being treated so poorly was completely unacceptable. I can guarantee that neither my coworkers or clients will ever attend the Cactus Club in Toronto. I am also the event coordinator for my office building and will also guarantee that I will be informing them at our next board meeting of the poor treatment that was received and we will never attend the Cactus Club in Toronto.
Your front staff give first impressions of your establishment and I highly recommend better training or hiring is enforced.
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