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  • Although the food here is AMAZING, the terrible customer service I just received here will cause me to never come back. I walked into a fairly empty restaurant in Sunday afternoon. I proceeded to place my order with the pleasant girl behind the counter. The girl comes back moments after I placed my order to tell me they couldn't honor my request for my onion rings to be on the side of my burger. I was confused by this so I ask her is there any particular reason why? The manager/owner comes from around the corner to tell me there isn't enough space in the Togo box to put them on the side. I was even more confused. I ask the manager, can I have them in a separate container or in one of my other boxes? He said NO I'm not going to do that you can either get it on the burger or not at all. And I simply replied that I still want the onion rings to put on my burger, but I want them on the side to add myself later. He proceeded to give me more sass about ordering the burger the way it's supposed to come, told me he wasn't going to argue with me, and walked away. The sweet girl asked me if I still wanted the burger on my order. Before I could even answer her, he comes back around the corner and says have a good day. I replied I'm not getting my order now? He says you don't want the food how it comes so you can have a good day. After all of the drama of course I decide to just leave while he kept sassing me all the way out of the door. For one, I have never been to a restaurant that has flat out denied my request to have my sauces and/or condiments on the side. I've worked in restaurants for over 10 years and I expect sass from servers and bartenders from time to time, but the owner of a restaurant giving a customer such a problem for wanting to spend money in their business is insane. I hope that he was just having a bad day today and this isn't his typical response to customers. I would never say that the food here isn't amazing, because it is. But steer clear of this guy. And snaps for the sweet girl I don't know how you do it.
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