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  • Ok so I'm a blonde 14 year old so I look like I am dumb and can be easily manipulated. I went in today to get a fill and I left with a new set. I had 2 nails that completely fell off and I told Julie (my nail tech) that when I sat down. She said that it's a $5 fee for each nail that is broken. I have never heard that before and I have came in here with broken nails before. But I said that it was fine. Later she said another nail was about to pop off when I thought it was completely fine. I said "oh ok" as she continued to rip that nail off. She said that all of my other nails are about to fall off. And I'm angry at this point because all of my other nails were fine. I asked her how much it was it get a new set and she said $45. My friend got up and looked at the sign and said that it says it is only $30. Meanwhile Julie is taking off all of my acrylics. Julie said that there is a $5 fee to take off the acrylics when I never asked her to take them off she just did it. I told Julie I only have $40 and she said that was ok. So she continues to do my nails and I'm sitting there extremely angry and annoyed. When it comes for her to cut my acrylics she made them super short and square. I normally have long and almond shape. I asked her if I can have it long and almond and she said that is $10!!! That is ridiculous it's always $5 for both of those not $10! So I end up paying her $35 leaving with no tip and very angry and I feel taken advantage of. Everybody else there does an amazing job especially a young lady there. Julie did a good job on my nails she just took advantage of me. She has ruined my day and made me cry. I don't think I will come back and if I do I will only ask for the younger lady that works there. I am so angry and disappointed at this customer service. My nails don't make a clicking sound on my phone anymore and that genuinely made me so happy and with out I'm angry and whenever I see my nails now I want to cry. This is very aggravating.
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