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| - Today was the worst experience I've ever had getting a manicure & shellac. Usually I either use Raun Hairdressers in Willoughby or Vince Neil Salon at Legacy, and I'm happy to pay more because I know I'll get consistent and outstanding results every time. I haven't used Nail Lacquer in two years because I haven't once left this nail spa without complaining or being somewhat unhappy with my nails.
Today I was going to an event unexpectedly and didn't have time to drive out to Legacy and Rauns was booked, so I gave Nail Lacquer a shot. BIG MISTAKE!!!
I was presented with what I would say over a hundred color choices, and there was not even one lavender color in shellac... So I chose a color I wasn't happy with. The technician saw I wasn't happy with the selection but didn't offer to let me try a couple different ones before deciding. What he did do is be visibly annoyed that I was hesitating to make a choice. Based on his pressure I chose a color I didn't really want. It's fine the color wasn't my first choice for tonight's event but I could make it work for the next couple of weeks. He proceed to give me a bad manicure, filing my nails and cutting cuticles... I was caught up watching TV while he worked on my nails. I walked in with fresh, clean nails, that haven't had any shellac in weeks. I was letting them recover. I then look at the finished nails and each of them looked terrible, the shellac was bleeding in Into the cuticles, that he cut off... Didn't push them in, it ran into the sides of the nail beds and there was visible skin sticking out from under the nails and sides... I was horrified. At this point I was ushered to pay and I complained. The manager was very kind and offered to fix it but I didn't trust them to redo the shellac a second time and I didn't have time to get it done a second time. I asked for it to be removed and just a regular paint job. He sends me back to the same rep, he was so rough taking off the shellac, he ripped my nail beds I spent weeks grow out... And then made my thumb bleed... BLEED! I asked for him to stop and someone else finish. A lady came and started to prep my nails to pain them. I found the color in regular nail polish and she proceeded to superglue my thumb and paint the nails. When she was done I went to dry my nails. After they dried to my horror the nails looked terrible... The nail color was watered down by a paint thinner so bad that the top coat was half on half off... I felt tears in my eyes because I was out of time and my nails looked terrible, I wouldn't believe how bad this entire experience was and I had several of my fingers hurting because he cut to deep into my cuticles. The only reason this is getting one star is because the manager didn't make me pay. I would never ever return, I'd rather have my 8 year old son pint my nails than come back here.
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