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  • Very very disappointed with the total lack of customer service this Company and store provides! We purchased the "happens"service plan for our cell phone. We purchased the plan from Aaron and Tom. They both told it was great service and told us we would get % retail trade in value for phone if we chose to upgrade our phone. We paid 9.99 a month for 8 months and came to store to try the upgrade. First off, ALL the associates(including Gema) had no idea how plan even worked. They made us call from our cell phone the 800# for the plan to get any details with how service worked. One guy even told us he doesn't offer it because it just sales ploy, GREAT! So we call the 800# while in store to get an explanation of service. The rep on phone tells us we get 40% of $649 (retail value) to then verify with store rep, the store said nope only get $99 trade in value but has no idea why. Decided to cancel it and stop this waste of money! Then transferred to cancel...it gets WORSE! Then deal with rudest rep I've ever dealt with in my life...who speaks over us at every question. I guess rep gave them wrong address so we can't verify it she tells me rudely "you BETTER talk to store since they entered it" ...ignorant reps! Long story short, don't waste your money and give these ignorant people your hard earned money or business!!!
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