Elaine took family pictures in the Fall of 2014.
1. She took the pictures directly into the sun. We questioned it at the time, but she assured us they would be fine. The pictures were too light and we couldn't see the side of some peoples faces. She retouched them, but we still weren't happy.
2. The poses lacked creativity and were all in a line and not stacked. We had a lot of people, so the group photos were really wide and very unpractical to print and frame. All of our family was together and that doesn't happen very often, so the photos are priceless in that regard. I just expected more from a professional.
3. I asked for a contract when I reserved the time, but she said that she would bring it to the shoot. The price was higher than I expected with add ons that were probably reasonable, just unexpected. Not much I could do then as the pictures were taken and I wasn't going to do it again.