I ordered a glass piece and am extremely satisfied at the cut and quality I was given, when I placed the order over the phone, since this was already something I had ordered before, I was told I would be charged 1/2 to place the order and pay 1/2 when I picked it up, turns out my card was never charged the first time, so to my surprise when I picked up the piece having to pay the full price... dumb! The worst of it all is they just hand you the solid piece of glass... when I asked for cardboard or something . The woman at the front desk informed me they don't do any packing... ummm really?! Your a store full of glass and you aren't going to have enough courtesy to properly wrap the finished product in order to prevent it from breaking?! So now I have to drive to wherever I'm going in hopes that my finished product that I just spent $100 on doesn't not break... thanks ABC Glass you guys are superb...