| rev:text
| - Monday at 9:30 pm is when I walked in with my date. They close at 10:00pm this night. Two (2) of Carrabba's employees sees us waiting at the host stand, just stares at us for a monument and walks away as if they contemplated whether to greet us or not. My date and I wait a little longer while few more employees walk around us without any acknowledgement. So we decided to seat ourselves. Another customer that was leaving aided us with the menu. After sitting, the first employee that recognized us at the host stand ends up being our server/waitress, but that wasn't until much later.
This is what I witnessed while i waited for service. There was an employee moving tables around and vacuuming the floors around the table my date and I were sitting in. This may be a little extreme, but why not really disgust guest by picking noses and farting next to dining guests? The others were focused on the side work as well in preparation to close and leave. Yet during cleaning up the restaurant floor, they small spec of crumbs were vacuumed but the food on the floor a few tables down from us was left alone. I still don't understand their priorities. The restaurant was fairly empty the this time with me being the 4th or 5th table to dine.
I give this place one (1) star only because I cannot go any lower. I never expected to enter a dining establishment where the employees showed such disappointment because dining guests shows up 30 minutes before closing time. The term "going above and beyond" is not what this particular Carrabba's is taught, so I can only assume. That assumption come from speaking with the manager for that night. I was I got her name, but failed to do so because I just wanted to leave after her condescending responses. She actually said "well I can't be out here all the time" as an excuse when I explained to her the chain of events they led me to just leave. Yes, just leave. Not only was the server rude, she sounded annoyed that she had to explain the menu.
Going back to the manager, I have a strong conviction that managers are to manage. The manager for that shift is to blame for either the lack of proper training or the lack of care the employees show to their guests.
So we leave and go to Apple Bees across the street. The bartender there greeted us as we walked in. The server sat us strategically so they could continue their side work without interfering with my dinging experience whereas Carrabba's just didn't care.
All Carrabba's cannot be this bad. I'm hoping this does not happen often, not because I care where this business goes but because it would bother me to know this happens regularly to other unsuspecting guests. I'm sure if I decided to stay and dine at Carrabba's and leave a low or no gratuity, I can only assume they would have cursed me under their breath for being a bad tipper and not being accountable for horrible service.
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