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  • Since there is no option for zero stars, one will have to do. Buying a vehicle from Larry H Miller has been nothing short of a nightmare. My mother and I went to LHM about three weeks ago (May 14). Found the Jeep we liked and proceeded with the paper work. I agreed at $1000 down and with a certain APR/payment. Signed the contract and good to go. Well kinda.... I wanted to wait to pay the down until after I came back from a couple trips. LHM agreed but asked for a "hold check " in lieu of the actual down. They 100% guaranteed that this check would not be cashed, as long as I brought in the down. We were all agreeable to this. Fast forward to May 27. I called LHM to confirm that the Jeep was ready and we were all still on the same page - everything was fine. We drive over 40 min there, excited about the new vehicle. But as soon as we get there, suddenly the deal we signed for is no longer valid; they want more down and at higher APR. I tell them we can and will go somewhere else. They eventually agree with us and we were ready to drive off in the new Jeep. But before we left, we asked for my mother's hold check back. They said they couldn't get it back at the time because it was in another office that was closed (it was after 6pm). They said they will mail it back. The finance manager said we would get the check back. Well today my mom gets bank alerts that the check was cashed and now causing all kinds is fees. We are PISSED!! They say they will refund us the $1000, plus fees, but seriously this is such bad business on LHM's part. This was by far the worst car buying experience I've ever had. Nothing but deception and flat out lies. We will see if we get our $1000 back. Bottom line: DO NOT GO TO LARRY H MILLER JEEP.
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