About: http://data.yelp.com/Review/id/F8mBbI5AgR4TIrXi4CMBhQ

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About: http://data.yelp.com/Review/id/F8mBbI5AgR4TIrXi4CMBhQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-01-02 00:00:00 (xsd:dateTime)
itemReviewed	Cleaver
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	A lesson in poor customer service and poorly trained management. First off, let me say most importantly the food was great. The kitchen kept their end up and the bar staff also pulled it off well. The disappointing factor during our visit is the person at the door, we believe was a manager, name Alex - what a disappointment. We booked reservations for NYE dinner for 9pm. Showed up and we were put to sit at the bar. When asked, Alex told me that was the reservations. I reminded him we reserved with Open Table, and as the name implies, we should have a table. He swiftly informed me if I wanted a table I was to put that in the comments section. Clearly, Alex must think I am an idiot to assume that making reservation for a table doesn't necessarily include a table! Now, he could have said something to the fact; I am sorry, we do not have any tables available, and we didn't get an opportunity to update the reservation system. With it being NYE, tables are staying longer than expected, and the only spot we have is at the bar. But no, instead, I spoke to me as if I should have known better not to expect a table would be reserved. I tried to make it through the night, but just couldn't shake the incompetence of Alex. This was unfortunate. And yet a reminder to those that know how to engage a customer and deliver great experience. So if you are thinking about making reservations, you might want to add in the comments section that you want a table or they will sit you at the bar.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kalloocci

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