Called ahead to confirm an online order was ready for pickup, which they said it was. Went to pick up and after waiting 20 minutes, asked if I could go shop and buy some things I needed. Tried to find a flatbed cart, good luck in this messy unorganized store. Bought what I needed and went back to customer service. Waited another 10+ minutes. Manager finally went back and got my order and brought it up. Offered no apology for my 40 minute wait.