Went in to schedule a grooming for my dog and first asked about a stray and was immediately meet with the most aggressive and confrontational business "professional" I've ever met. Then her husband called me and my wife liars. I have never been treated so rudely by a service provider in my life. No way to behave with customers. I will drive into Verona from now on. They seem confused about their own policies and procedures and are totally willing to take that out on customers. I am a very loyal customer and prefer to use local services. This is a very unfortunate situation for all involved. Also was going to request some in home training. So I'll be looking for that as well.