I was picking up a rental after my car went in for the service. The dealership had talked to the manager and everything was supposed to be ready when I get there. However, it took me almost an hour to get my car.
When I got to this place, the manager "Ricardo" was "test" driving the new Tesla around the parking garage, took me almost 20 minutes to get him. He did not have any idea on what he was doing and we had to get the dealership on phone twice to make sure that he was charging them correctly. After another 20 minutes of solving the issue of payment, it took them another 20 minutes to get me a car.
Their prices are ridiculous as well, so I would prefer to rent from Avis or Fox.