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  • Had them replace our pool sand filter with a cartridge filter and drain our pool. I wanted to go with them to support local business over Leslies even though they gave a more expensive quote, plus our neighbor recommended them. While they are polite and friendly in store, our experience with them at our home was a different story. They didn't give us a time frame, showed up that morning and left after draining the pool because of an emergency with no explanation. Meanwhile, they left our equipment in our pool for a couple days staining the pool bottom rusty. I also started refilling the pool myself by the next day without their instruction but by that time the top step of our pool started peeling as it had been without water all day in the heat. They also didn't come back til I called and rescheduled and the owner was very short over the phone, again not giving a timeframe but insisting we leave the gate unlocked (who wants to do that)? Anyways they came and finished the job and spraypainted over our pool pump lid (I asked them to paint our pool pipes, but they did a sloppy job with that too). Only a week later also realized they never even took our sand filter which was left in our alleyway next to our door to backyard, while they charged us over $100 to haul it away. When I called to complain the owner said "it was heavy." Ok, how is that my problem? So after insisting they come back they showed up didn't knock or call (no timeframe again leave gate unlocked) and hauled it away. You guys lost a loyal customer.
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